Shipping & Returns

At catchcrafted.com, we are committed to providing a reliable, transparent, and customer-focused shipping and returns experience. This policy outlines how orders are processed, shipped, delivered, and how returns or exchanges are handled. By placing an order on our website, you agree to the terms described below.

Order Processing

All orders placed through catchcrafted.com are subject to verification and approval before shipment. This process helps ensure order accuracy, payment security, and inventory availability. Once an order has been confirmed and prepared, it will be handed over to a shipping carrier for delivery. Orders are processed in the order they are received, excluding weekends and holidays.

We reserve the right to limit, cancel, or refuse any order at our discretion. In such cases, customers will be notified through the contact information provided at checkout.

Shipping Methods

catchcrafted.com works with established logistics partners to ensure dependable delivery services. Available shipping options may vary depending on the destination and the nature of the items ordered. Shipping services are selected to balance reliability and efficiency while maintaining product integrity during transit.

Once an order has shipped, ownership and responsibility for the items transfer to the customer. We encourage customers to review shipment details carefully upon receipt.

Delivery Responsibility

While we strive to ensure that all shipments arrive safely and in good condition, catchcrafted.com is not responsible for delays, losses, or damages caused by carriers, customs authorities, weather conditions, or other factors beyond our control. Customers are advised to track their shipments where applicable and contact the carrier directly for updates once the order has been dispatched.

If a package is marked as delivered but cannot be located, customers should first verify delivery details and check with local delivery services or neighbors before contacting us for further assistance.

Returns Eligibility

We want our customers to be satisfied with their purchases. Returns may be accepted for items that are unused, unaltered, and in their original condition, including all original packaging and tags. Items that show signs of wear, damage, or modification may not qualify for return.

Certain product categories may be excluded from returns due to hygiene, safety, or other considerations. Please review product descriptions carefully before completing your purchase.

Return Process

To initiate a return, customers must follow the return instructions provided by catchcrafted.com. Returned items must be packaged securely to prevent damage during transit. Customers are responsible for ensuring that returned merchandise is shipped according to the return guidelines.

We recommend retaining proof of shipment until the return process is fully completed.

Refunds

Once a returned item is received and inspected, eligible refunds will be issued using the original payment method. Refunds are processed only after the return has been approved. If a return does not meet the eligibility requirements, it may be declined or returned to the customer.

Please note that original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

Exchanges

Exchanges may be offered depending on product availability. If an exchange is requested, the original item must meet the return eligibility criteria. In some cases, placing a new order may be required instead of a direct exchange.

Damaged or Incorrect Items

If an order arrives damaged or contains incorrect items, customers should report the issue promptly and provide supporting information as requested. We will review each case individually and work toward an appropriate resolution.

Policy Updates

catchcrafted.com reserves the right to modify or update this Shipping & Returns policy at any time without prior notice. Any changes will take effect immediately upon posting on the website. Customers are encouraged to review this policy periodically to stay informed